1. Our factory trained and ASE certified technicians know your vehicle better than anyone else. We’re not learning or experimenting at your expense.

2. We employ the best technicians, and our rigorous training enables them to work on all makes...all models...domestic or imports.

3. Our state-of-the-art facilities and on-going investment in the latest repair and diagnostic equipment allow us to charge less than after-market repair facilities. You’ll get more and pay less!

4. We use genuine factory replacement parts. We don’t have to grind, wedge, file, or shim aftermarket parts to fit. We offer a complete and comprehensive line of tire replacements at competitive prices so you don’t waste time!

5. All repair work is guaranteed for a minimum of 12 months or 12,000 miles. Ask your service consultant for further details.

6. We value your time. We’ll work on your schedule. Our service departments are open the most convenient hours of the week to allow you to have work done on your schedule, not ours.

7. We have a 30 day low price guarantee. If you find the same service for less, we’ll refund the difference!

8. We inform you if you have any factory recalls or safety campaigns that need to be performed. We maintain high-speed interlinks with our manufacturers to give you the latest, most up-to-date information.

9. Your satisfaction is our highest priority. Over 1,000,000 million satisfied customers are the proof that we deliver what we promise!

10. We offer a courtesy shuttle in our trade areas to help you maintain your daily schedule.

What is maintenance exactly?
Your vehicle consists of hundreds of complex assemblies, all working in tandem. These complex systems require periodic inspections to ensure correct operation. Through hundreds of thousands of miles of testing, the engineers that designed your vehicle have set specific intervals to have these systems inspected.

Compare this to an annual physical examination by your doctor…you may feel fine but have a problem that can get worse if not treated. Maintenance for your vehicle consists of two elements:

1. Replacement of parts such as oil, filters, spark plugs, lubricants, and fluids at specific mileage intervals.

2. Inspecting assemblies such as restraint systems, emission systems, and fuel delivery systems. These inspections are designed to help uncover hidden problems before expensive failure might occur. These inspections are usually specified at specific time intervals.

Is this expensive?
Interestingly, maintenance often costs less than 20 years ago. Many parts have increased mileage replacement intervals, and we no longer perform many services that used to be required. Consider that we no longer have to set the ignition timing, adjust the dwell, adjust the mixture, grind the valves…the list goes on and on of services no longer required on modern vehicles.

Why should I have my maintenance done at Russ Darrow?
For years, dealers offered the best quality service but at higher prices. At Russ Darrow, we’re committed to offering the best value in Wisconsin for all your vehicle’s needs. We’ve developed special pricing on maintenance so you don’t have to compromise quality for a lower price.

We’ve negotiated bulk purchase discounts on oil, filters, spark plugs, brake pads, and other maintenance items and pass the savings on to you. Our ASE certified and factory trained technicians perform this maintenance work in a time-efficient manner that saves you both time and money.

And most important of all…no one knows your vehicle better than the technicians at the Russ Darrow Group. We serviced over one million vehicles since 1965. We never have to learn or experiment on your vehicle!

I’m leasing my vehicle. I don’t have to do maintenance, do I?
Your lease agreement requires that you perform all maintenance indicated in the owner’s manual. The lease company has the right to request maintenance records at the end of the lease; failure to perform maintenance as specified by the manufacturer can result in lease-end fees.

In addition, many customers choose to purchase or trade their vehicle at the end of the lease. A well-maintained vehicle is always worth more.

If I don’t do all my maintenance, will it void my warranty?
Your warranty book gives you specific legal rights. Your warranty can only be voided if your vehicle is declared an insurance loss. However, the manufacturer is not liable for damage or failure of a covered part caused by lack of proper vehicle maintenance. For example, if you fail to change your transmission fluid as prescribed by your owner’s manual, any subsequent failure of the transmission would probably not be covered under warranty. Feel free to consult your warranty book for further information.

As mentioned above, our maintenance is competitively priced with service facilities that do not offer comparable quality to our service departments. We have developed maintenance menus that will help guide you as to the maintenance needed and the cost so you can plan for the cost of maintenance.

Please feel free to contact any of our dealership personnel for additional information. We look forward to serving you soon!Since 1965, we’ve serviced over one million vehicles. We invite you to select the Russ Darrow Group for your vehicle repair and maintenance needs. Our commitment to your satisfaction and our forty years of experience ensure that you will receive the best possible repair to your vehicle. We’re certain you’ll be pleased with our Service Departments for your repair and maintenance needs.

1. Our factory trained and ASE certified technicians know your vehicle better than anyone else. We’re not learning or experimenting at your expense.

2. We employ the best technicians, and our rigorous training enables them to work on all makes...all models...domestic or imports.

3. Our state-of-the-art facilities and on-going investment in the latest repair and diagnostic equipment allow us to charge less than after-market repair facilities. You’ll get more and pay less!

4. We use genuine factory replacement parts. We don’t have to grind, wedge, file, or shim aftermarket parts to fit. We offer a complete and comprehensive line of tire replacements at competitive prices so you don’t waste time!

5. All repair work is guaranteed for a minimum of 12 months or 12,000 miles. Ask your service consultant for further details.

6. We value your time. We’ll work on your schedule. Our service departments are open the most convenient hours of the week to allow you to have work done on your schedule, not ours.

7. We have a 30 day low price guarantee. If you find the same service for less, we’ll refund the difference!

8. We inform you if you have any factory recalls or safety campaigns that need to be performed. We maintain high-speed interlinks with our manufacturers to give you the latest, most up-to-date information.

9. Your satisfaction is our highest priority. Over 1,000,000 million satisfied customers are the proof that we deliver what we promise!

10. We offer a courtesy shuttle in our trade areas to help you maintain your daily schedule.

What is maintenance exactly?
Your vehicle consists of hundreds of complex assemblies, all working in tandem. These complex systems require periodic inspections to ensure correct operation. Through hundreds of thousands of miles of testing, the engineers that designed your vehicle have set specific intervals to have these systems inspected.

Compare this to an annual physical examination by your doctor…you may feel fine but have a problem that can get worse if not treated. Maintenance for your vehicle consists of two elements:

1. Replacement of parts such as oil, filters, spark plugs, lubricants, and fluids at specific mileage intervals.

2. Inspecting assemblies such as restraint systems, emission systems, and fuel delivery systems. These inspections are designed to help uncover hidden problems before expensive failure might occur. These inspections are usually specified at specific time intervals.

Is this expensive?
Interestingly, maintenance often costs less than 20 years ago. Many parts have increased mileage replacement intervals, and we no longer perform many services that used to be required. Consider that we no longer have to set the ignition timing, adjust the dwell, adjust the mixture, grind the valves…the list goes on and on of services no longer required on modern vehicles.

Why should I have my maintenance done at Russ Darrow?
For years, dealers offered the best quality service but at higher prices. At Russ Darrow, we’re committed to offering the best value in Wisconsin for all your vehicle’s needs. We’ve developed special pricing on maintenance so you don’t have to compromise quality for a lower price.

We’ve negotiated bulk purchase discounts on oil, filters, spark plugs, brake pads, and other maintenance items and pass the savings on to you. Our ASE certified and factory trained technicians perform this maintenance work in a time-efficient manner that saves you both time and money.

And most important of all…no one knows your vehicle better than the technicians at the Russ Darrow Group. We serviced over one million vehicles since 1965. We never have to learn or experiment on your vehicle!

I’m leasing my vehicle. I don’t have to do maintenance, do I?
Your lease agreement requires that you perform all maintenance indicated in the owner’s manual. The lease company has the right to request maintenance records at the end of the lease; failure to perform maintenance as specified by the manufacturer can result in lease-end fees.

In addition, many customers choose to purchase or trade their vehicle at the end of the lease. A well-maintained vehicle is always worth more.

If I don’t do all my maintenance, will it void my warranty?
Your warranty book gives you specific legal rights. Your warranty can only be voided if your vehicle is declared an insurance loss. However, the manufacturer is not liable for damage or failure of a covered part caused by lack of proper vehicle maintenance. For example, if you fail to change your transmission fluid as prescribed by your owner’s manual, any subsequent failure of the transmission would probably not be covered under warranty. Feel free to consult your warranty book for further information.

As mentioned above, our maintenance is competitively priced with service facilities that do not offer comparable quality to our service departments. We have developed maintenance menus that will help guide you as to the maintenance needed and the cost so you can plan for the cost of maintenance.

Please feel free to contact any of our dealership personnel for additional information. We look forward to serving you soon!